Contact Free2bike
Have a question before booking, need help choosing a bike, or need support with an active rental? Contact us by email or send us a message on WhatsApp.
How can we help?
Email support
Use email for booking questions, deposit questions, rental details, or anything that is easier to explain in writing.
support@free2bike.com
WhatsApp message
Use WhatsApp if you need a quick answer, help during pickup or return, or support while you are already on your ride.
Fast message support
Before you contact us
Booking questions
Tell us which bike you are interested in and whether you want an hourly or daily rental.
Active rental support
If you already booked, include your order number or the email address used for the booking.
Deposit or refund questions
If your question is about the security deposit, tell us your order number and rental date.
When to use each contact method
Email is best for
- Questions before booking
- Deposit and refund questions
- Booking details that need a longer explanation
- Follow-up after a rental
WhatsApp is best for
- Quick questions
- Pickup or return support
- Help finding your rental information
- Urgent support during your ride
Ready to ride?
If you already know which bike you want, you can go directly to our bike selection page. If you are not sure, contact us and we will help you choose the right bike for your Sofia ride.